How to verify your Goodcall number in Google Voice via SMS
Open your Google Voice app
Navigate to your “Settings”
Under “Account”, select “Devices and Numbers”
Under “Linked Numbers”, select “New Linked Number”
In the text box, input your Goodcall number and select "send code"
You will receive an SMS with a verification code
Enter your code into your Google Voice app to verify your Goodcall number
How to enable your agent to answer calls when customers dial your Google Voice number
Open your Google Voice app
Navigate to your “Settings”
Under “Calls”, toggle “Call Screening” off
Call your Google Voice number to check that your agent can answer
How to verify your Goodcall number in Google Voice via email
Open your Google Voice app
Navigate to your “Settings”
Under the "Messages" section, toggle "Forward Messages to Email" on
Under “Account”, select “Devices and Numbers”
Under “Linked Numbers”, select “New Linked Number”
In the text box, input your Goodcall number
Uncheck "Number Belongs to this Device"
Select "send code"
You will receive an email with a verification code
Enter your code into your Google Voice app to verify your Goodcall number
Did not get the verification code?
When you request a verification code in Google Voice, it will be sent to the email address you have listed in your Goodcall account. Make sure to check your email, according to the email address you have listed in your Goodcall account, to locate your verification code.
Check all of your folders in your email, including your Spam folder, to locate your verification code.
What happens when your callers dial your agent number and show up as your business phone number and not the caller's phone number in your dashboard?
For Google Voice users, if you see your calls all appearing as though they called from your business phone number and not the actual caller's phone number, you'll want to make sure that the "Show my Google Voice number as caller ID when forwarding calls" setting is turned off. For more details on this, please visit this help article here.