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Expanding Knowledge With Teachable Topics
Expanding Knowledge With Teachable Topics
Danny avatar
Written by Danny
Updated over a week ago

In the realm of customer service, the ability to adapt and respond accurately to customer inquiries is what sets a business apart. Goodcall's Teachable Topics skill is a testament to this adaptive learning, offering a robust mechanism for enhancing the knowledge base of your AI agent continuously.

Understanding Teachable Topics

Teachable Topics is not just a skill; it's a growth engine for your Goodcall agent. It operates on the front lines, identifying questions that stump the agent during calls.

These are not dead ends but starting points for expansion. Users are presented with a list of these teachable moments within the performance tab.

Users can update their agent's knowledge base with intuitive tools, turning uncertainties into reliable responses for future interactions.

Real-World Applications Across Industries

The potential applications for Teachable Topics are as varied as the businesses that can benefit from them:

  • Retail Stores: A boutique clothing store might receive numerous queries about their return policy, current sales, or loyalty programs. Teachable Topics allows the store owner to quickly update the agent to handle these questions, providing instant answers and improving customer satisfaction.

  • Service Providers: A plumbing company could use Teachable Topics to inform their agent about the latest service offerings, emergency response protocols, or seasonal maintenance tips. This ensures that customers seeking advice or services receive the most current and relevant information.

Key Benefits of Leveraging Teachable Topics:

  • Continuous Learning: Your AI agent becomes more knowledgeable with each interaction, ensuring that your business is represented by an ever-improving resource.

  • Data-Driven Insights: Receive actionable suggestions for agent training directly derived from the questions your customers are asking.

  • Customized Expertise: Mold your agent into a niche expert for your business, capable of handling specialized queries with ease.

  • Effortless Skill Acquisition: Update your agent's capabilities with just a few clicks, making it a hassle-free process to impart new knowledge.

Embrace the Learning Curve

We encourage you to tap into the full potential of Teachable Topics by following our comprehensive walkthrough below. Should you encounter any questions or require assistance, our success team is readily available. Simply click on the chat icon at the bottom right of your screen to start a conversation.

With Teachable Topics, your Goodcall agent becomes more than just a tool; it becomes a learning member of your team, dedicated to delivering excellence in customer service. Engage with this feature, and set your business on a path of continuous improvement and customer satisfaction.

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