This Skill defines how you want your agent to respond when a caller asks about the prices for a company's products and services.
How much is a haircut
What are your prices
The Pricing skill can be used to perform the following 4 functions:
Direct caller to website (this configuration is the default option and what most businesses use)
Your agent can offer to send your callers a link via text message in the greeting. It’s important to explain the link to let the callers know what the link is about. For example, you can text them a link to your website so your callers can learn more about your prices for your products and/or services and make a purchase. An example message you can tell the caller is: “All of our prices are available on the product page of our website. <Can I text you the link?>”
Tips: Here are other configurations available to use for this skill (these are less commonly used by businesses)
This requires you to have the business number set to connect the caller to the business. You can do this by navigating to your agent settings, and input your business number in the agent profile section.
Give quick answer
By default, the agent is set to say your customized message. You can use this space to share a quick message with the caller. For example: “Big Junior Dog Walking charges $25 per park trip, and $65 per night for boarding”.
Agent offers to take a message
Your agent can offer to take a message for the business in the greeting. If the caller agrees to leave a message, it captures customer information such as their name, their contact preferences (call or text) and their message, which will appear in your dashboard as a recorded call in the “calls” tab.