Teaching Your AI Phone Agent About Your Business
This skill helps your callers learn more about your business. You can configure your agent to either say something customized, or offer to send a link to your website, whenever a caller asks to describe the business.
The phrases that can trigger Business Description are:
What type of business is this? |
What kind of business is this? |
This skill can be setup to perform the following 2 actions in response to your caller:
1. Give quick answer(default; used by most businesses)
You can use this space to set your agent to respond with a customized description of your business. Mention things like what does your business do, what products / services do you offer, important information, details, etc.
2. Direct caller to website
If you have a website that has information about your business, you can choose this option. You can set your agent to respond to the business description query with a customized message followed by an offer to send an online link. If the caller agrees to receive the link, the agent will be able to send that as a text message.