This skill helps your callers learn more about your business. You can configure your agent to either say something customized, or offer to send a link to your website, whenever a caller asks to describe the business.
The phrases that can trigger Business Description are:
What type of business is this?
What kind of business is this?
This skill can be setup to perform the following 2 actions in response to your caller:
1. Give quick answer(default; used by most businesses)
You can use this space to set your agent to respond with a customized description of your business. Mention things like what does your business do, what products / services do you offer, important information, details, etc.
2. Direct caller to website
If you have a website that has information about your business, you can choose this option. You can set your agent to respond to the business description query with a customized message followed by an offer to send an online link. If the caller agrees to receive the link, the agent will be able to send that as a text message.